Answering your questions from assembly instructions to furniture care information
(1) General Questions
1. Do you sell the rails to connect the stages crib to a full size bed?
Yes, we do sell the bed rails. However, the rails must be purchased separately from one of our retailers. Browse our conversion kits here.
2. When the crib is converted into a full size bed, does it still take the same mattress size as a crib did?
No. The mattress size for the bed is a full size or double. The crib mattress cannot be used for the full size mode.
3. Should I use a crib that was given to me by a friend or relative?
You may use such a crib so long as you are confident that the party giving it to you purchased it new, you know how it was used and stored, and whether it meets all current safety standards.
4. Can I purchase Status Baby Furniture products directly from your on-line catalogue?
We do not sell directly to consumers, but we supply a wide range of retailers in Canada and the United States. To determine where to purchase our products, please visit the here section and use the store locator to detect the store nearest to you. Please note, product availability and the location where the product is available are subject to the retailers’ individual planning and cannot be influenced by Status Baby Furniture.
5. My Status Baby Furniture product has a broken part. Should I return it to the retailer?
No. If your product has a broken or missing part, you should first contact us directly either by email or telephone.
Email: parts@storkcraft.com
Phone (toll free): 1-877-274-0277 (Monday to Friday, 7 AM to 3 PM Pacific Standard Time)
They will be able to get you the necessary part(s) to make your Status Baby product whole again.
6. Where can I get a replacement part for my Status Baby Furniture product?
To order any parts please contact our Customer Service team directly:
Email: parts@storkcraft.com
Phone (toll free): 1-877-274-0277 (Monday to Friday, 7 AM to 3 PM Pacific Standard Time)
7. Lost Instructions, where can I find them?
Instructions are glued to the bottom of the mattress support. If you can’t find them there, please contact us.
(2) Cribs/Changing Tables
8. Are Status Baby cribs JPMA certified?
Yes, all products are Juvenile Products Manufacturers’ Association (JPMA) certified, undergo extensive and rigorous testing, and follow strict safety standards and regulations.
9. Up to how many pounds will this crib hold?
The limiting factor for using the crib is not weight, but height. The maximum height for a child to use a crib is 35″.
10. Is this crib paintable?
We do not recommend painting any of our cribs, but if you insist then you should only use non-toxic paint, which has no lead in it.
11. Is this crib made from wood or particle board?
This product may be made from solid wood and wood products.
12. What size mattress should I buy for this crib?
The mattress size should be at least 27 1/4“x 51 5/8” .
(3) Safety
13. What type of paint is used in cribs?
The law says that you should use only non-toxic paint, which has no lead in it. Make sure that this is always the case when you buy a crib.
14. Are cribs governed by Safety Standards?
Yes. How cribs will be built and what safety features need to be incorporated into a crib is regulated by the Consumer Product Safety Commission in the United States, and Health Canada in Canada. It is illegal to build and sell cribs that do not meet these safety standards. The best manufacturers build their cribs to include both mandatory and suggested safety standards.
15. Is it safe to buy a crib in a garage sale?
We recommend you stay away from baby furniture that is sold in a garage sale. You never know how the crib was used, maintained, stored and, most importantly, whether it meets all current safety standards. Do what is most safe for your baby. Cribs that are sold in garage sales are not covered by manufacturers’ warranties.
16. How do I know if my used crib is safe?
We do not recommend buying a used/old crib in garage sales, as there is usually no way of knowing how old or safe it is, or where it was manufactured. If your crib was manufactured in Canada before 1986, the crib is most likely unsafe. Health Canada changed the safety standards in 1986. In the United States, additional voluntary standards were added in 1988 by ASTM (American Society for Testing and Materials) to make cribs even safer. If you do consider a used crib, there are a few ways to determine whether it is safe and whether it meets the current safety standards.
Inspect the crib and make sure that there are:
- No missing parts
- No loose parts
- No joints are coming apart
If in doubt, do not use the crib. Your child’s safety should be your utmost priority.
17. What do I do if my crib does not meet the safety standards?
Do not use the crib. Break it apart and throw it in the garbage.
(4) Pricing
18. How do I get the prices for Status Baby Furniture merchandise?
Prices for Status Baby Furniture are published on the websites of designated retailers and are also available in stores that sell our products. Because we are a business-to-business company, we do not sell our products to the consumers directly.
19. Why do cribs vary so much in price?
The primary reason for price variations in cribs is the type of wood used in the crib. Cribs made from maple and oak are the most expensive. Additionally, various cribs contain different features, which cost the manufacturer a bit more. However, an inexpensive crib may not necessarily be an unsafe crib, so long as the crib was built by a reputable manufacturer like Status Baby Furniture.
(5) Color Match
20. I have purchased several items for a room set. Can I expect the colours of all the pieces to match exactly?
No. There are several variables involved: country of manufacture, type of wood available/used, and painting process. Depending on the country of manufacture, or even wood availability in the same country at different times, the same type of wood may not be used for every manufacturing run of an item. The same painting process may be used on two different types of woods, yet the wood may take the paint differently. Even within one tree, certain sections may react slightly differently to the painting process. This is just the nature of wood. So, while the colour will always be very close, there may be slight variations between items, or even within different parts of the same item. Part of the beauty and uniqueness of Status Baby furniture are these natural variations that indicate real wood fabrication.
21. Do Status Baby Furniture colours match well with other brands’ products?
Our products match best with other Status Baby Furniture products. While the colour will always be very close within our products, there may be slight variations between items, or even within different parts of the same item. Part of the beauty and uniqueness of our furniture are these natural variations that indicate real wood fabrication.
